Support

nCino empowers and supports customers through an ecosystem of resources including nCino Knowledge, an online user community, as well as traditional support channels.

nCino Customer Support Services

nCino Support Engineers solve problems and provide ongoing technical support as business needs change, regulation requirements evolve and product updates are released. nCino Support also provides best practices and Gold Standard guidance for configuring and using nCino functionality, and installing and supporting nCino releases and patches.Every customer is assigned a named Technical Contact who facilitates upgrades, technical change management, and case review and prioritization. Case management is used to track and report on all support cases to ensure a timely and efficient resolution. Additionally, nCino's Support team puts online tools at a customer's fingertips with its award-winning technical resources to further the adoption of the nCino Bank Operating System. As an nCino customer, users receive access to:

Case Management

Administrators can submit a support request to nCino

Technical Support

Phone and online technical support services

Knowledge

An ever-expanding knowledge base of solutions

"I've worked in a project manager role for almost 10 years, during that time, I've had the pleasure of working with several great vendors. nCino surpassed them all in terms of service and satisfaction. I've never worked with a better team of people."

Becky Smith, Project Analyst, Corning Credit Union